- The customer receives a confirmation voucher via email within 1 hour of a successful booking.
- In case the preferred camp slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email or WhatsApp.
- Alternatively, the customer may choose to cancel their booking and a full refund will be processed.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order.
- If cancellations are made within 15 days or prior, no cancellation charges will be deducted from the booking amount.
- If cancellations are made between 15-7 days, 50% of the booking amount will be charged as cancellation fee.
- If cancellations are made in less than 7 days, 100% of the booking amount will be charged as cancellation fee.
- In the event of ‘No show’, No refund shall be made under any circumstances.
Refund Policy: Once cancelled or order returned, refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days.
Terms & Condition:
- All bookings are subject to availability and confirmation by payment of Non-refundable Advance.
- Balance Due (if any) must be paid before Check-in.
- All packages are ‘group packages’ and the same services/items are applicable to each person in the group.
- Total package cost will not be affected if there is any reduction in the number of persons.
- Any meal, activity or service not availed by the client will not be adjusted in the package cost.
- We entertain only those persons at the campsite for whom the booking has been made.
- India Thrills reserves the right to alter or cancel any trip depending on the prevailing conditions.
Double The Difference Guarantee :
With this policy, we make sure that the activities listed on our websites stand at lower prices than in any website. We’ll refund you double the difference of the price if you find same activity at lower prices on any website.
In these following cases this guarantee applies:
- When you purchased any activity from our website. Then you can avail this guarantee post 15 days of your purchase.
- When the same activity on another website is listed on the actual price. That means there should be no offer, deals, and discounts attached to it.
Note: You cannot claim for this guarantee if the activity is offered on deals & discounts which causes the lower price on any website. Thank You!
Note: In Any circumstances which are out of our controls like an earthquake, weather conditions i.e., the rise in water level in the river(River Rafting). Your trip activity or whole trip can be canceled.
Some trips may contain others terms and condition, Please refer to “overview” section of every trip or activity to ensure full understanding of our policies. Thank You!